These terms apply to all projects, plans and services provided by Icon Web Solution LLP (“Icon Web Solution”, “we”, “us”). Where you have signed a separate contract or proposal with us, the terms of that contract take priority over these general terms.
1. Payment
- Charges for projects (websites, logos, search engine optimisation, e-commerce, web and app development, courses and related work) are payable in advance at the current price of the plan, unless your contract sets out payment milestones. In that case you pay according to the milestones.
- You can pay through Razorpay, by bank transfer (NEFT) or by account-payee cheque in India. If you pay by cheque, work starts once the payment has cleared into our account.
- If you pay by card for a recurring plan, please tell us about any change to your card (number, expiry, cancellation or billing address) that could stop us from billing you in future.
2. Hiring our employees
You agree not to approach Icon Web Solution employees with an offer to work for you as full-time or part-time employees or contractors during our engagement. If you hire an Icon Web Solution employee, you agree to pay Icon Web Solution, for each employee, an amount equal to three years’ salary for that employee.
3. Limitation of liability
To the extent permitted by law, Icon Web Solution is not liable for any indirect, special, consequential, incidental or exemplary damages arising from the plans or services we provide, including lost profits, loss of use, loss of data, errors, defects, telephone or communication charges, loss of privacy or damage to third parties, even if we have been told such damages are possible. Neither Icon Web Solution nor its suppliers are liable for unauthorised access to, or theft or destruction of, content through fraud or malicious devices.
4. Indemnity
You agree to defend, with counsel reasonably acceptable to Icon Web Solution, and to hold Icon Web Solution harmless from all claims, liabilities, losses, costs and expenses (including reasonable legal and consultants’ fees and court costs) arising directly or indirectly from your use of the plans or services we provide to you.
5. Cancellation and termination
- To end a plan, project or agreement, email info@iconwebsolution.com at least 7 days before the end of the current term, with your name, company, project or domain name and your account or invoice number. Never send passwords by email.
- We confirm the request by email and may ask you to verify your identity. Requests made only by phone, voicemail, SMS or chat are not treated as notice, and billing continues until we receive the email.
- An existing agreement, website, search engine marketing, e-commerce, software development, domain registration or related service can be terminated once there are no pending bills or unpaid invoices. If invoices are unpaid, we may not accept the termination until payment is completed.
- Data and material you have placed on our systems may be deleted after termination. We are not obliged to keep backups after a notice of termination, so please take any copies you need.
6. Refunds
Because our work is custom-made, we do not offer a full refund or money-back guarantee. If you cancel, we calculate the work already done and delivered and may refund up to 50% of the payments made to date. You receive the deliverables completed so far, including source files, databases, diagrams and your documents. Approved refunds are issued within 15 working days. Refunds for SEO and other ongoing services are agreed project by project. Full details are in our Refund and Cancellation Policy.
7. Acceptance
If you do not agree with these terms, please do not proceed. Continuing with a project or plan means you accept these Terms and Conditions.
Related: Privacy Policy · Refund and Cancellation Policy · Customer Service Policy