1. Who we are
This Privacy Policy explains how Icon Web Solution LLP (“Icon Web Solution”, “we”, “us”) collects and uses personal data when you visit iconwebsolution.com, contact us, apply for training or an internship, or work with us on a project. Our office is at TF 15 Adishwar Gold Complex, Ahmedabad 380049, Gujarat, India. You can reach us at info@iconwebsolution.com or +91 88663 03099.
We process personal data in line with India’s Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and the rules made under them. If you contact us from outside India, we also respect the data protection rights you have where you live, as far as they apply to us.
2. What we collect
- Enquiry and estimate forms: your name, email address, phone number, the service you are interested in and the details you write about your project.
- Training, internship and job applications: the details you enter in those forms, such as your name, contact details, college or course, and any CV or documents you choose to send.
- Calls, email and WhatsApp: the messages and information you share with us when you contact us directly.
- Clients: the business, billing and project information needed to deliver and invoice our work. Payments may be made through Razorpay, bank transfer (NEFT) or cheque; we do not store your card details.
- Website usage data: pages visited, approximate location, device and browser type, and how you arrived at the site, collected through cookies and analytics tools (see section 5).
3. Why we use it
- To reply to your enquiry and prepare an estimate or proposal.
- To deliver, support and invoice the work you ask us to do.
- To review training, internship and job applications.
- To understand how visitors use the website so we can improve it.
- To keep the website secure and to meet our legal and tax obligations.
We use your data on the basis of your consent (for example, when you submit a form), to perform a contract with you, or where the law requires it. We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
4. Who we share it with
We share personal data only with service providers that help us run the website and our business, and only as far as they need it:
- Our web hosting provider (Hostinger), which stores the website and form submissions.
- Google Analytics and Google Tag Manager, and Ahrefs Web Analytics, for website statistics.
- WhatsApp (Meta), if you choose to message us through the WhatsApp button.
- Payment providers such as Razorpay, when you pay an invoice online.
- Professional advisers and authorities, where the law requires it.
Some of these providers may store data outside India. Where that happens, we rely on their contractual and security commitments.
5. Cookies and analytics
The website uses cookies and similar technologies that are needed for it to work (for example, caching, security and form handling), and analytics cookies that help us understand visits. You can block or delete cookies in your browser settings. Blocking essential cookies may stop some parts of the website, such as forms, from working correctly.
6. How long we keep it
We keep enquiry data for as long as needed to respond and follow up, and no longer than 24 months if we do not start working together. Client and invoice records are kept for as long as Indian tax and accounting law requires. Application data is kept for up to 12 months unless you ask us to delete it sooner.
7. How we protect it
We use HTTPS across the website, restrict access to personal data to the people who need it, keep our software up to date and take regular backups. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if a breach occurs, including informing you and the authorities where the law requires it.
8. Your rights
Under the DPDP Act you can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update your data;
- delete your data, where we no longer need it or are not legally required to keep it;
- withdraw your consent at any time (this does not affect processing already done);
- nominate another person to exercise these rights on your behalf;
- resolve a grievance about how we handle your data.
To make a request or raise a grievance, email info@iconwebsolution.com with the subject “Privacy request”. We will reply within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available to you.
9. Children
Our services are meant for businesses and adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian. Students under 18 applying for training should do so with a parent’s or guardian’s consent.
10. Links to other websites
Our pages link to other websites, including projects we have built. We are not responsible for the privacy practices of those websites.
11. Changes to this policy
We may update this policy when our services or the law change. The effective date at the top of this page shows when it was last updated.
Related: Terms and Conditions · Refund and Cancellation Policy · Customer Service Policy